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FAQ

Frequently Asked Questions

Why should I include a capability overview sheet instead of a price list in my kit?

Including a price list immediately invites negotiation and positions you as a commodity vendor competing on cost alone. A capability overview sheet, however, highlights the value, quality, and full-service solutions your shop provides, helping to establish yourself as a collaborative partner rather than just a price-shopper.
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What is the recommended incentive structure for a DTF referral program?

The dual-sided incentive structure is considered the gold standard. For new customers, offering a 15% discount on their first order lowers the barrier to entry, while offering the referring customer a $10–$15 store credit provides a tangible reward for their advocacy.
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How often should I replace the dampers on my DTF printer?

Dampers typically require replacement every 6 to 12 months, depending on your production volume. This is considered a critical, minor maintenance expense compared to the high cost of replacing a printhead damaged by ink starvation.
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What is the best way to prevent DTF film from jamming at the exit of the printer?

Exit jams are usually caused by the leading edge of the film curling upward and catching on printer components. You can prevent this by adjusting the angle of your output tray to ensure the film feeds downward and stays flat. Additionally, always check the transition area for obstructions and ensure your rollers are clean.
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