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FAQ

Frequently Asked Questions

Why do I need to submit files as 300 DPI PNGs with a transparent background?

Submitting high-quality files is crucial for preventing production bottlenecks. A 300 DPI PNG with a transparent background ensures that your artwork is sharp, maintains accurate color details, and has no unwanted background elements, allowing the print shop to begin production immediately without needing to edit or fix the file.
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How does 'blind shipping' work in this process?

Blind shipping is a logistical method where the wholesale partner obscures their identity on the package being sent to your customer. By replacing their return address and branding with yours on the shipping label and packaging materials, the customer assumes the order was shipped directly from you, protecting your business relationship and your supply chain.
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What should I do if I see irregular banding instead of clean, periodic lines?

Irregular or erratic banding often indicates a contaminated encoder strip, which prevents the printer from accurately tracking the printhead's position. You should power down the printer and gently clean the encoder strip with a dry, lint-free cloth, ensuring you do not use any abrasive cleaners that could damage the timing markings.
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Can DTF printing be used on fabrics other than cotton?

Yes, one of the main advantages of DTF is its versatility. It is substrate-agnostic, meaning it can print effectively on a wide range of materials, including polyester, cotton-poly blends, nylon, leather, and even treated surfaces like wood or metal.
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